Please see answers below as well as our Pearl Courtesies, which will tell you everything you need to know about your visit to the spa as well as what to do should you need to cancel or re-schedule your appointment. If you have other questions that aren't answered there, please contact us and we'll be happy to help.

If your services include a pedicure, we suggest you bring open-toed sandals or flip-flops, since your toes will take some time before they're fully dry. All guests who are receiving a massage, facial or body treatment will have the opportunity to enjoy a robe before and after their service. If you prefer, you may undress in the treatment room prior to beginning your service.​For massage, you can undress to your comfort level, and will be covered with a sheet for your privacy. Facial clients will be given a facial gown to be worn during the treatment.

THE pearl recommends arriving for your spa treatment a minimum of 15 minutes prior to your appointment time. Our lounges are now open and we welcome guest to enjoy a cup of tea or a moment of relaxation before or after their services. Our lounges open at 30 minutes prior to our opening times, and close at our specified closing time for the day. Please note that late arrivals will have treatment times adjusted accordingly to ensure timeliness for next guest and charged for full treatment originally reserved.

Absolutely. If regular massage, facials, or other treatments are part of your wellness routine, our Reservations team can help you establish recurring appointments with your preferred provider and schedule whenever availability allows.

We know how important it is to enjoy therapeutic treatments with your partner, and we are in the process of designing two beautiful couples suites for your enjoyment. We hope that these will be ready for our clients sometime in 2026. In the meantime, we suggest scheduling a healing waters session for two, a head to sole therapy or a floating meditation. These are wonderful wellness inspired services to enjoy with your loved one.

Come as you are. Depending on your treatment, you may change into a robe, a facial gown, or prepare directly in the treatment room. Your provider will guide you through everything you need to know so you can feel comfortable from the moment you arrive.

For massage and many body treatments, you’ll be invited to undress to your personal comfort level. You will be professionally draped throughout your treatment, with only the area being treated uncovered. For facials and other services, your provider will let you know what clothing, if any, should be removed.Your comfort always comes first.

Your therapist will begin with a brief consultation to learn about your goals, areas of tension, pressure preferences, and anything else we should know. You’ll have privacy to prepare for your treatment and will remain professionally draped throughout your massage.During your treatment, we encourage you to speak up about pressure, temperature, positioning, or anything that would make your experience more comfortable. Then simply relax, we’ll take care of the rest.

Your esthetician will begin with a consultation and assessment of your skin before selecting the products and techniques best suited to your needs. From there, settle in and enjoy your treatment while we care for your skin.Your esthetician will also share recommendations when appropriate to help you continue your results at home.

Absolutely. If you have a favorite provider, you’re always welcome to request them when scheduling. We recommend reserving in advance when requesting a specific team member, particularly for evenings and weekends.

Yes. We want you to feel completely comfortable during your experience. If you have a provider gender preference, simply let us know when making your reservation and we’ll do our best to accommodate your request.

Absolutely. No two bodies, or skin concerns, are exactly alike. Many of our treatments can be personalized based on your goals, preferences, and what your provider observes during your consultation. Enhancements may also be available to take your experience or results even further.

Your treatment is your time. Talk, rest, drift off, or simply enjoy the quiet, whatever helps you feel most comfortable and relaxed. There’s no right way to enjoy your experience.

Please do! Pressure, temperature, positioning, music, lighting, if there’s something we can adjust to make you more comfortable, we want to know. Your provider may check in with you throughout your treatment, but you never need to wait to be asked.

There’s no need to shower immediately before most spa treatments. If you’re combining your treatment with Healing Waters, a shower may be recommended between experiences depending on what you’ve booked. Our team will help you plan your day accordingly.

Absolutely, and we highly recommend it. Healing Waters can be a beautiful addition to your spa day, giving you time to slow down and unwind beyond the treatment room.

Absolutely. Please let us know that you’re expecting when making your reservation so we can guide you toward treatments appropriate for you and your stage of pregnancy. Certain services, techniques, products, and amenities may need to be modified or avoided, and we may recommend consulting your healthcare provider when appropriate.Please note that you should be out of your first trimester before receiving massage services.

Please let us know when making your reservation and again during your consultation. The more your provider knows, the better we can personalize your experience and make appropriate modifications. Depending on the service or condition, we may recommend consulting your healthcare provider before your visit.

Our spa packages are reserved exclusively through our reservations team, allowing us to thoughtfully coordinate each experience. A 50% deposit is required at the time of booking and is fully refundable when cancellations are made at least 48 hours in advance.Please call us at 301-776-6948 to schedule.

We invite you to arrive 15–30 minutes before your first scheduled experience. This allows time to check in, change into your robe, and settle into the peaceful atmosphere of THE pearl before your escape begins.

We recommend reserving your escape approximately one month in advance to secure your preferred date and treatment times. Our packages often include multiple experiences, so a little advance planning allows us to coordinate your day beautifully.

We kindly request at least 48 hours' notice for package cancellations or changes. Because each escape involves coordinating multiple services and providers, advance notice allows us to accommodate other guests.Cancellations made with less than 48 hours' notice are subject to forfeiture of the 50% deposit.

Absolutely! Celebrating something special or looking for a more personalized experience? Our reservations team would be delighted to help you explore available options and create an escape that feels uniquely yours.

While we recommend planning ahead, we understand that sometimes the need for relaxation can't wait! Contact our reservations team to explore available options.For a little more flexibility, discover our Wellness Passport or choose from our collection of individual spa experiences to create your own extraordinary day.

Yes! Guests receiving a spa service , Monday–Friday, may add a Healing Waters experience for just $30.The $30 rate is not available on holidays or during designated holiday periods when regular Healing Waters pricing applies. This includes high-demand dates such as the day after Thanksgiving and the week between Christmas and New Year’s.Availability is limited and reservations are recommended. Some additional blackout dates may apply