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HEALING WATERS UPDATE · Closed October 5–25 for scheduled maintenance. Reopening October 26

THE PEARL GUIDE
everything you're wondering
and a few things you didn't know to ask
From your first visit to what to wear, where to go, and how to make the most of your time with us, we've gathered everything you need to know.
frequently asked questions
YOUR FIRST VISITHOURS OF OPERATIONRESERVATIONS AND STANDARDSPRIVATE EVENTSTHE SPAHEAD TO SOLE HEALING WATERSMOVEMENTMEMBERSHIPSPERMANENT JEWELRY
Do I need to be a member to enjoy THE pearl?
No. You can enjoy THE pearl without a membership. Memberships are designed for guests who want to make movement, Healing Waters, spa experiences, or a combination of wellness practices part of their regular routine.
How do I know which membership is right for me?
Start with how you love to spend your time at THE pearl. Our memberships are designed around different ways to experience wellness. from movement and THE healing waters to spa savings and combined benefits. Explore our membership options online or let our team help you find the one that best fits your routine.
What benefits do members receive?
Benefits vary by membership and may include access to Movement or Healing Waters, preferred pricing on spa services, boutique savings, and other member-only perks.Visit our Memberships page to compare current benefits and find the membership that best fits your wellness routine.
Do members receive a discount on spa services?
Select memberships include preferred pricing on spa services and other experiences at THE pearl. Benefits vary by membership, so we recommend reviewing your specific plan or visiting our Memberships page for current savings and inclusions.
What is the difference between an annual and a month-to-month membership?
Our annual membership offers our best membership rate in exchange for an initial 12-month commitment. After the first 12 months, your membership automatically continues month-to-month until you choose to cancel.Prefer more flexibility? Our month-to-month membership is available at a slightly higher monthly rate and does not require a 12-month commitment, allowing you to cancel with the required notice at any time.
When can I use my membership?
Membership access varies depending on the membership you choose. Certain memberships and benefits may have designated days or times to help us manage capacity and preserve the experience for all of our guests.Your individual membership benefits and access are outlined when you join and can also be found on our Memberships page.
Can I change or upgrade my membership?
If your wellness routine changes, talk with our team. We’ll be happy to review your current membership and available options to help you determine whether another membership is a better fit.
Can I share my membership?
Memberships are designed for the individual member and cannot be shared or transferred to another guest.Some memberships may include opportunities to bring a guest, please refer to your individual membership benefits for details.
How do I become a member?
Ready to make THE pearl part of your routine? Explore our current membership options online or speak with our team. We’ll help you find the membership that fits the way you want to experience THE pearl.EXPLORE MEMBERSHIPS
Who can I contact if I have questions about my membership?
Our Membership team is here to help! Whether you have questions about your benefits, billing, membership changes, or simply want help getting the most from your membership, reach out to us at memberships@thepearlspa.com and we’ll be happy to assist you
Can I freeze or pause my membership?
Yes. We understand that sometimes life interrupts your wellness routine. Memberships may be placed on hold for 30 to 90 days, during any 12-month period. Pause requests must be submitted to our Membership team at least 14 days before your next billing date. Membership dues will not be charged while your membership is frozen, and membership benefits cannot be used during the freeze period. For annual memberships, your commitment period will be extended by the length of your pause. Extended freezes may be considered for documented medical circumstances or other extraordinary situations. Please contact our Membership team if you need additional assistance.
How do I cancel my membership?
Membership cancellation requests must be submitted by email at least 14 days before your next billing date. Once your request is received, our Membership team will confirm your cancellation and final billing details.If you're currently within an annual membership commitment, the terms of your membership agreement will still apply.
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