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HEALING WATERS UPDATE · Closed October 5–25 for scheduled maintenance. Reopening October 26

THE PEARL GUIDE
everything you're wondering
and a few things you didn't know to ask
From your first visit to what to wear, where to go, and how to make the most of your time with us, we've gathered everything you need to know.
frequently asked questions
YOUR FIRST VISITHOURS OF OPERATIONRESERVATIONS AND STANDARDSPRIVATE EVENTSTHE SPAHEAD TO SOLE HEALING WATERSMOVEMENTMEMBERSHIPSPERMANENT JEWELRY
Are there any age restrictions for THE healing waters?
THE healing waters is a peaceful, adult-only experience reserved for guests 18 and older. This allows us to maintain a calm, restorative environment and uphold the safety standards of our hydrotherapy spaces.
What do I need to bring for my healing waters session?
Please bring a swimsuit, pool or shower shoes, and other pool clothing as needed. THE healing waters is a semi-private service and swimsuits are required. Robe and slipper service is available for $10 per person.
Do you have any swimsuit standards I should be aware of?
1. Appropriate CoverageSwimwear must provide adequate coverage of the chest, buttocks, and genital area at all times.Thong-style bottoms, see-through fabrics, or excessively revealing swimwear are not permitted.Sheer cover-ups or sarongs may be worn in common areas but are not a substitute for proper swimwear in the water.2. Hygiene RequirementsClean swimwear is required; please rinse before entering pools, hot tubs, or saunas.Street clothes, underwear, or workout attire are not permitted in place of swimwear.3. Fabric & FitSwimwear should be made of swim-safe materials (e.g., nylon, polyester, or lycra). Cotton or other absorbent fabrics are not allowed as they can affect water quality.Please choose a secure fit to prevent wardrobe malfunctions during movement or while using the facilities.4. Inclusivity & ComfortRash guards, swim leggings, modest swimwear, or adaptive swimwear are welcome.All guests are free to choose swimwear that aligns with their comfort, gender identity, and cultural needs, as long as it meets the coverage and fabric standards above.5. AccessoriesSwim caps and water-safe head coverings are permitted.Jewelry should be minimal for safety and to prevent loss or damage.Enforcement
Our staff reserves the right to address swimwear that does not meet these guidelines. In such cases, guests may be asked to change or purchase approved swimwear from our boutique before entering THE healing waters.Thank you for helping us maintain a respectful and harmonious space for everyone to enjoy.
Do you have locker rooms and showers?
Yes. Healing Waters guests have access to our locker rooms, showers, and changing areas. Towels and shower amenities are provided, along with hair dryers to help you get ready after your visit.
Are robes and slippers included?
Towels are provided with every Healing Waters visit. Guests who would like a little extra luxury may upgrade to our Premium Experience for $15, which includes a robe, slippers, and a functional wellness beverage.
What is the Premium Experience?
Make your Healing Waters visit a little more indulgent with our $15 Premium Experience, including a robe, slippers, and functional wellness beverage to enjoy as part of your visit.
What does my healing waters session include?
Your reservation includes 90 minutes to explore THE healing waters at your own pace, including the Relaxation Pool, Therapeutic Hot Tub, Eucalyptus Steam Room, Cold Plunge, and Rainforest Shower. Towels and locker room amenities are provided.Your 90 minutes begin at your scheduled reservation time, so we recommend arriving early enough to check in and change without cutting into your experience.
Is THE element experience included in my healing waters session?
THE element experience is a 40 minute salt therapy session. Salt therapy can aid in building the immune system, reducing respiratory ailments, revitalizing the skin and encouraging reduced stress. In order to achieve these results, the full 40 minutes is necessary.Due to its limited seating, as well as the time requirements, we suggest scheduling your element experience separate from your healing waters session. When scheduled within your Healing Waters session, you may enjoy an 50 minute healing water session with your 40 minute salt session.
Can I rent THE healing waters for a private event?
Yes! THE Healing Waters may be available for private gatherings and special events outside of regular operating hours. Private experiences are arranged through our Events team and are based on availability.Whether you’re planning a celebration, wellness gathering, or simply want the waters all to yourselves, we’d love to help you create something extraordinary.Please contact our events director at events@thepearlspa.com for more information.
I received a healing waters pass. how do I redeem it?
Simply provide your pass upon check in to enjoy a complimentary session in THE healing waters. Please note that pass must be presented at check-in in order to avoid being charged for the session.
Do you offer series pricing?
YES!As of September 1, 2025 our fees are as follows:One, 90-minute session: $50.00Pre-Paid Series of 5 Sessions $200.00 Pre-Paid Series of 10 Sessions: $395.00 Pre-Paid Series of 25 Sessions $695.00 Please note that series sessions are for individual use and cannot be transferred to others. All session packs must be used within 12 months of purchase.
Can I bring my own pool float?
To ensure we continue to promote a serene environment, no outside pool floats will be permitted inside THE healing waters, unless you are hosting a private event.
Can we take photos and videos in THE healing waters?
While we welcome you to capture your own memories, we ask that all photography and filming be done with mindfulness and respect for the experience of others.1. Respect PrivacyOnly capture images or video of yourself or your invited group.Never photograph or film other guests or staff without their clear permission.Photography and filming are not permitted in treatment rooms without prior permission from your provider.For the comfort, safety, and privacy of all guests, photography, filming, and video calls are strictly prohibited in all locker room areas at THE pearl.2. Keep the FlowPhotos and videos should be quick, discreet, and should not interrupt services, classes, treatments, or the natural flow of the space.Tripods, lighting equipment, or elaborate setups are not permitted during business hours.Avoid blocking walkways, entrances, or access to amenities.3. Device EtiquetteKeep devices silenced and stored away when not actively taking a photo.No loud conversations, video playback, or speakerphone use in any guest areas.4. Professional & Promotional UseAny professional, promotional, or media shoots must be pre-approved by management and scheduled outside of guest hours.Enforcement Our team may ask guests to stop photographing or filming if it disrupts the environment, service flow, or violates privacy.
What should I know about THE healing waters safety?
THE healing waters is an adults-only experience designed for independent use. Our Relaxation Pool has a maximum depth of 5 feet, and there is no lifeguard on duty. CPR-certified Healing Waters Concierges and Certified Pool Operators are on staff to support the safety and operation of the space, but guests are responsible for enjoying the waters within their own comfort and ability and following all posted safety guidelines.Because Healing Waters includes warm water, steam, and cold immersion, guests who are pregnant or have a medical condition that may be affected by temperature extremes should consult their healthcare provider before participating.
What if I’m not comfortable or confident in the water?
You can still enjoy THE Healing Waters. Our Water Confidence Sessions are designed for guests who would like a little extra support feeling more comfortable, relaxed, and at ease in the water.In a private, supportive setting, you’ll work at your own pace to build confidence and become more familiar with being in the water—no swimming experience required.EXPLORE WATER CONFIDENCE SESSIONS
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