We recommend booking as early as possible for weekends, multiple services, packages, couples experiences, and appointments with a preferred provider. Same-day availability is sometimes available, though, so it never hurts to ask.

All classes are scheduled on a pre-paid basis, which can easily be done on by following the link in our website or downloading THE pearl spa app on your phone. All healing waters and spa appointments require a credit card at the time of booking. This can be provided over the phone through our reservation team or by creating an account through our online booking service, as well as through THE pearl spa app.

Planning more than one experience? We recommend contacting our Reservations team directly. We’ll help coordinate your appointments in an order that allows your day to flow beautifully while leaving enough time to change, relax, and move comfortably between experiences.

Packages are best reserved directly through our Reservations team so we can coordinate each experience and create a seamless itinerary. A 50% deposit is required at the time of booking to secure your package reservation. The remaining balance is due at the time of your visit.Please note that package reservations require 48 hours' notice for changes or cancellations.

Most individual spa services are paid for at the time of your visit, with a credit card required to secure the reservation. Movement classes and Workshops are paid in full at the time of booking, and packages require a 50% deposit to reserve. Certain special events, offers, or experiences may also require advance payment.

Gratuity is not included in the price of individual spa services. If you would like to recognize your provider, gratuities are always appreciated and may be added at checkout.

We’ll always do our best to accommodate you, but arriving late may shorten your experience so we can remain on time for the next guest. In some cases, we may not be able to safely or meaningfully provide the service once the appointment has begun. The full service price may still apply.

Yes. If you’re unable to make your appointment, another guest may take your reservation. Please contact our Reservations team before the appointment so we can update the guest information and make sure everything is ready for their visit.

Absolutely. Please contact us as soon as possible if your plans change. Changes and cancellations are subject to the notice requirements outlined in our cancellation policy.

We request the courtesy of a 12-hour cancellation for all movement classes and a 24-hour cancellation notice for all spa services. Cancellations that are made less than the required notice will be subjected to a cancellation fee equal to 50% of the reserved service costs, plus any applicable fees. No-shows for appointments or events will also be charged 50% of the service cost. Private events, group events, and specialty experiences will have specific cancellation agreements. This information will be provided via contract or event webpage.

Gift certificates may be redeemed for spa services, movement classes, THE healing waters sessions, workshops and boutique purchases unless specified. At this time, THE pearl is unable to replace if lost or stolen.

Yes. Gift cards purchased at our previous location may still be redeemed for eligible services, Healing Waters experiences, movement classes, and boutique purchases, subject to our gift card terms.Gift cards and certificates purchased more than five years prior to the date of redemption are no longer valid.Please keep your physical gift card or certificate in a safe place. Gift cards may not be associated with an individual guest account, which means we may be unable to locate or replace a lost card.

THE pearl allows a full refund on all unused items for a period of 30 days after purchase. Clients who are dissatisfied with the product choice may return used portions within 30 days for a store credit. Swimsuits and clearance items are not eligible for returns.