COVID -19 Precautions

COVID-19 Client Health + Sanitation Standards

 

Thank you for being a loyal and supportive client of THE pearl. We value your belief in us, and we have always taken your safety and health with the utmost importance and care. As licensed professionals this is not only our job, it is our commitment.

 

The recent events of this crisis have changed the way each of us lives our lives and that’s no different here at THE pearl. With that in mind, we want to walk you through what we are doing as a business to ensure your safety and health.

 

We also will share the steps we need you to take so that we all work together to have the service experience you expect in a relaxed and nurturing way that you can count on from us. Your care and comfort mean everything to us. Thank you for taking a moment to review this. We appreciate your patronage.

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more information

client expectations

 

All clients will be asked to complete a client consultation and waitver that will be sent via email after scheduling your appointment. Verbal health screening will be performed verbally during scheduling. 

 

If you are sick or feel any symptoms of sickness on the day of your appointment, have been exposed to COVID -19 or another illness, or are awaiting results of a COVID- 19 test, we kindly ask that you re-schedule.

 

Please bring only the bare necessities with you (keys, wallet, phone). In addition, we ask that you come alone to your appointment as we have no waiting areas currently available for those who do not have an appointment.

 

Hand sanitizer will be available for use upon entering THE pearl.

 

Masks are optional for all clients at this time.  We ask that you consider your own needs and do what you feel is best at that time. We will have disposable masks available should there be a need.

 

All client visits will begin with a ceremonial hand washing ritual using your choice of our signature Icelandic Moonflower purifying wash or our nourishing, fragrance-free wash, UnZented.

 

Clients will have the option of either using our locker rooms to undress and change into robes or undressing in the treatment room without a robe. Please let the reception team know your preference upon checking in. 

Upon service completion, each client will have the option of relaxing in the lounge for a few moments. Water and tea are available for your enjoyment in THE wellness lounge only. 

All clients will check out in our boutique, using social distancing guidelines to ensure the health and safety of fellow clients and our pearl team.

 

THE pearl kindly requests that our clients refrain from using testers of our homecare products at this time. If you have an interest in a specific product, please let someone from our team know so that we may be able to assist you with your questions.

 

We highly recommend using your credit card on file to complete your payments. Please call us to update this information.

 

OUR SANITATION STANDARDS

 

THE pearl has been completely disinfected and sanitized. Daily, ongoing sanitation is a standard at THE pearl and will continue as usual.

 

All products in our boutique and dispensary have been safely cleaned and sanitized using ultraviolet therapy

 

Each member of our pearl team will participate in our mandatory safety and sanitation training and must pass the certification test with 100% accuracy. 

All members of THE pearl team will be asked to stay home should they feel sick, have been exposed to COVID-19 or any other illness, or are awaiting test results for COVID-19. Temperature checks may be performed as needed on our pearl team.

 

All members of our pearl team will wear masks, face shields (as appropriate), and gloves per client request, changing gloves between clients.

 

Handwashing will be performed before and after each client interaction.

Common areas, such as our boutique, hallways, restrooms, and Akoya room will be disinfected every 30 minutes or after each client interaction, whichever is necessary.

 

Treatment rooms will be completely disinfected after each service. Additional time will be provided between treatment times to ensure proper protocols are being used.

 

Reception desks, credit card machines, and other high touchpoints will be disinfected after each client interaction.

 

UV sanitation will be available to sanitize all boutique items (products, bags, tissue) prior to leaving the spa, at our guests’ request.

At this time, and until further notice, the following pearl services will remain unavailable.  We will continue to update our clients as these signature experiences begin to re-open.

 

THE blue grotto

All couples treatments

All hydrotherapy treatments

THE bamboo fusion massage

THE duo massage

Airbrush tanning

Cosmetic applications and lessons

Spa parties, groups, or events

For more information, please contact us.